Policies
Returns & refunds
Thirty days to change your mind, and a simple process when you do.
Your 30-day window
You may return unused items in their original packaging within 30 days of delivery for a refund or exchange. Items should be unworn, unwashed and in the condition you received them.
How to start a return
Contact our support team with your order number and the item you would like to return. We will confirm the return address and the next steps within one business day.
Return shipping is paid by the customer unless the item arrived damaged or incorrect.
Refunds
Once your return arrives and passes inspection, we refund the original payment method within 5–10 business days. Your bank may take a little longer to show the credit.
Original shipping charges are not refunded unless the return is due to an error on our part.
Damaged or incorrect items
If something arrives damaged, faulty or is not what you ordered, contact us within 7 days of delivery with a photo. We will arrange a replacement or a full refund, including return shipping.
Items that cannot be returned
For hygiene and safety reasons, used equipment, and items that have been personalised or altered, cannot be returned unless faulty.